The small stuff that quietly eats a workday. Printers that stop talking to the network, a workstation that will not join the domain, a scanner that used to work and now does not.
What this covers
- Business printer and multifunction device setup, network configuration and driver deployment
- Scan to email and scan to folder configuration, including the authentication changes that keep breaking it
- Workstation setup, imaging and replacement
- Peripheral and connected device troubleshooting
- Onboarding and offboarding, so a new hire has a working desk on day one and a leaver loses access the same day
Why this is worth outsourcing
None of this is difficult. It is just time, and it is time taken from whoever in your office is slightly better with computers than everyone else. That person has another job. The real cost of internal IT in a small business is usually the work your most capable person is not doing.
Scan to email keeps breaking
This comes up constantly. Microsoft has been progressively disabling basic authentication, which is what most copiers were configured to use. If your scan to email stopped working and nobody changed anything, this is usually why. The fix is a configuration change, not a new copier, whatever the copier vendor tells you.
How we charge
Hourly, in whole hours, with the rate agreed before work starts. For ongoing device support we can look at a block of hours if that suits you better. No monthly minimum you cannot get out of.
Talk to us
Tell us what is happening and we will come back with a plan, a price and what we would need from you. No obligation.